FREQUENTLY ASKED QUESTIONS

We have two locations. The Boston location is at 199 State Street in Downtown Boston, close to the Faneuil Hall and The New England Aquarium.

The second location is in Cambridge at 26 Central Square, Cambridge MA 02139. Be careful when using any Maps app. Enter our address instead of the business name for the most accurate directions.

There is no on-site parking at either of our locations. However, there is pay-parking either by meters on the surrounding streets or in parking garages close by.

The closest parking to the Boston Location is 200 State Street Garage just across the street from us. The entrance to this garage is on Surface Road. If you decide to take the T, use the Blue Line to the Aquarium T Stop.

The closest parking to the Cambridge Location is the Green Street Garage at 260 Green St, Cambridge, MA 02139. The enterance is directly on Green Street. If you decide to take the T, use the Red Line to the “Central” Stop.

Believe it or not, our boston business location is in a very old building that has never had a bathroom installed. Our Cambridge location does not have a public bathroom either. We know this is an inconvenience and would like to apologize in advance. We highly encourage you to use the public bathrooms in surrounding places like Faneuil Hall and Marriott Long Wharf before starting your tour.

Yes, riders must weigh between 100 – 300 lbs. to ride a Scooter. Otherwise, it could be unsafe or cause damage to the Scooter.

Unfortunately, no. A Scooter is not designed for multiple riders. It is totally unsafe for two people to ride on one Scooter especially if one of the riders is a small child.

We scoot rain or shine! Unless the state declares a State of Emergency in the County – specifically in Boston – then we ride! We have single-use ponchos that we can provide for your use if it is wet outside!

We would like to mention that over the years, we’ve had to watch the weather very closely. One thing we know is that the weather predictions in Boston, being so close to the coast, are wrong more often than they are right. Especially if the chance of precipitation is 50% or less.

“Thunderstorms” are mostly unpredictable. Meaning, they are almost always wrong about the timing of a thunderstorm. We have been down this road a thousand times and what we always see happen (unless it’s something like 85% chance of showers all day) is that the time they predict rain will fall usually gets pushed back 2-3 hours in the last 24 hours of the expected thunderstorm. Sometimes the rain just disappears from the forecast completely in the final hours leading up to a specific time. We have also seen countless times where the weather prediction is completely wrong and it won’t rain at all.

With that said, please take this into consideration before reaching out to us about your reservation. We strongly encourage you to take a deeper dive into the information on the weather. Do not blindly trust the “daily” forecast. Take a few extra seconds to look at the “hourly” forecast surrounding your tour time. And most importantly, check what the radar shows you, as that is the most accurate piece of information available showing the actual precipitation, where it’s heading, and when.

Rental scooters may be cancelled and fully refunded if needed. 

However, regarding tours, please bear in mind that all sales are final and we cannot accommodate cancellations. Our entire day-to-day operation, including how we schedule our tour guides, are based around the tour reservations we are holding. Below is our policy which is also displayed on the booking page of our website.

THIS PURCHASE IS NON-REFUNDABLE. YOU ARE PURCHASING A TICKET, RESERVING YOUR SPOT, FOR A SPECIFIC DATE AND TIME OUT OF A LIMITED NUMBER OF SCOOTERS THAT ARE AVAILABLE FOR USE AT THAT SPECIFIC DATE AND TIME. ONCE YOU MAKE A RESERVATION, WE ARE HOLDING ASIDE THE USE OF OUR LIMITED NUMBER OF SCOOTERS AT THE SPECIFIC DATE AND TIME REQUESTED THAT WE COULD OTHERWISE SELL TO SOMEONE ELSE. FOR THESE REASONS, ALL SALES ARE FINAL. TICKETS ARE NON-REFUNDABLE. YOU WILL NOT BE ABLE TO CANCEL WITHOUT PENALTY. THERE WILL BE NO REFUNDS, NO RESCHEDULING, NO EXCEPTIONS.

Please bring a valid form of government issued identification. We do not need ID for every person in the tour, just for the person whose name is on the reservation as they are the one who will be signing for everyone on our liability waiver.

It will also be in your best interest to make sure you dress appropriately for the weather. When riding a Scooter, you are in the direct sunlight, other times in the shade, but always feeling a breeze that makes it about 10 degrees cooler no matter what the temperature is outside. So if it’s on the colder side, warm gloves and an appropriate coat or jacket for the temperature would be ideal. If you have trouble with heat, a hat with some sort of visor on hotter days could help keep the sun from beating down on your face. No matter what, sneakers are the best bet for your feet. Wearing flip flops is not encouraged.

No, we do not! We are proud to offer our guests complimentary photos of their tours as an added bonus. We try our best to capture as many photos as we can, but there is no guarantee on the number of photos that you will receive.

City regulations state we need to keep a 6:1 ratio of riders to tour guide. We can accommodate to any party size you have by adding more tour guides to the group. Please visit our Private Events page for more information on large group reservations.

If your group of seven (7) or more do not mind getting split up between different times and tour guides and/or be with other participants, then you can definitely just book separately following our regular tour times. That is an alternative we have seen some take in the past. If the spots are available, you can take multiple time slots back to back as long as you understand we are not joining the time slots together. They will still be going out separately, staggered at their normally scheduled time with 6 people or less.

Wear clothes that match the weather and nothing too loose or hanging. We strongly encourage guest to not wear flip flops or high heels! Wear sunscreen, bring a bottle of water, and some sun glasses in the summer. Hats are not recommended since you must wear a helmet. You can bring your own or pick one out of our variety of sizes (small, medium, large and x-large).

There is no need to arrive before the scheduled time of your tour. We have allotted time for check in and training into our schedule. If you want to be a few minutes early, that’s fine. But we cannot stress how important it is not to be late. There are most likely going to be other people on your tour who have arrived on time. And there will definitely be other groups after your tour. Once a group shows up late, it creates a cascading effect leaving the rest of the tours for the tour guide on that day to be running late.

For example: If you have booked a 2-hour tour scheduled for 9:00AM, you should arrive at 9:00AM. Check-in and training typically runs for half an hour (30 minutes) from 9:00AM until 9:30AM. Then you will spend 2 hours on the tour and be back at 11:30AM.

As we cannot operate our tours directly on the sidewalks, we cannot offer a “Freedom Trail Tour”. However, our 2 hour tour rides along side of the trail and also cross it at times. Sites of the Freedom Trail that we see include the Old North Church, Faneuil Hall, Boston Common, Public Garden, New State House, Old South Meeting House and much more. 

For safety reasons, you are not allowed to use any type of electronic device while on the Scooter. No texting, calling or picture taking. So as an added bonus to your tour, our Tour Guides will work hard to take great pictures of you and your group free of charge. These tour photos will be shared with you at the end of the tour. 

At Central Scoot, we understand how important it is to know that your information is safe. We set out to use Square payment processing which is highly secure and incorporated into our reservation system Checkfront. All payments are processed using industry-standard 256-bit SSL encryption and PCI DSS Level 1 compliance.​

In addition, we have taken the extra step to add an SSL Certificate to our website to ensure that everything you do once you reach our website is handled safely with security.

If you feel you cannot commit to your reservation, we do not suggest you book a tour. Once a reservation is booked, you are subject to our non-refundable cancellation policy.

BOSTON

Phone: (617) 855-6006

Email: boston@centralscoot.com

CAMBRIDGE

Phone: (617) 655-9095

Email: cambridge@centralscoot.com